Privacy Policy

We're not in the business of hoarding data for fun. Everything we collect has a purpose:

Project Communication

Obviously, we need your contact info to respond to inquiries, send project updates, share design concepts, and generally keep you in the loop. We've found that good communication is half the battle when it comes to successful architectural projects.

Service Delivery

When we're working on your project, we use the information you've shared to create designs that actually fit your needs. Location details help us understand climate considerations, budget info helps us propose realistic solutions, and your preferences guide our creative direction.

Website Improvement

The usage data helps us figure out what's working and what's not. If everyone's bouncing off a particular page, we probably need to rework it. If folks are spending time checking out our sustainability approach, that tells us something too.

Legal Obligations

Sometimes we're required by law to keep certain records - think building permits, contracts, that sort of thing. We maintain these for the legally required periods and not a day longer.

We'll occasionally send updates about our work or relevant industry news, but you can opt out of those emails anytime. Just hit the unsubscribe link at the bottom.

Let's be clear - we don't sell your information to anyone. Period. That said, there are a few situations where we might share your data:

Project Collaborators

Architecture isn't a solo sport. We work with structural engineers, landscape designers, energy consultants, and contractors. When necessary for your project, we'll share relevant information with these trusted professionals. They're bound by their own professional confidentiality obligations.

Service Providers

We use some third-party services to keep things running smoothly - email hosting, cloud storage for project files, website analytics, that kind of thing. These providers only get access to what they need to do their job, and they're contractually obligated to protect your data.

Legal Requirements

If we're legally required to disclose information (court order, government request, etc.), we'll comply. But we'll notify you first unless we're prohibited from doing so.

Portfolio Use

We love showcasing our completed projects, but we always ask permission first. If you'd rather keep your project private, just let us know - no hard feelings. When we do feature projects, we're careful about what details we include.

All our partners and service providers are vetted for security practices, and we have data processing agreements in place with them.

Yeah, we use cookies - not the delicious kind, unfortunately. Here's the breakdown:

Essential Cookies

These keep the website functioning properly. They remember your preferences, keep you logged in if you have an account, and generally make sure things work as they should. These aren't optional - the site needs them to function.

Analytics Cookies

We use these to understand how people use our site. They tell us things like which pages get the most traffic, how long people stay, and where folks are coming from. It's anonymized data that helps us improve the experience.

Managing Cookies

Your browser lets you control cookies. You can block them, delete them, or get notified when sites try to set them. Just keep in mind that blocking essential cookies might break some functionality.

We don't use advertising cookies or tracking pixels from social media platforms. We're not really into the whole surveillance capitalism thing.

Under Canadian privacy law, you've got some solid rights when it comes to your personal information:

Access Your Data

You can ask us what information we have about you. We'll provide it in a reasonable timeframe, usually within 30 days.

Correct Inaccuracies

If something's wrong or outdated, let us know and we'll fix it. We want our records to be accurate too.

Request Deletion

Want us to delete your information? We'll do it, unless we're legally required to keep it (like for tax purposes or ongoing projects). Once a project's complete and legal retention periods have passed, we're happy to wipe the slate clean.

Withdraw Consent

If you've agreed to receive newsletters or marketing materials, you can change your mind anytime. Every email has an unsubscribe link, or just shoot us a message.

Data Portability

Need to take your information to another firm? We'll provide your data in a commonly used format so you can transfer it easily.

To exercise any of these rights, just contact us at info@frostlynrealm.info or call (604) 555-0847. We'll verify your identity and get things sorted out.

Security Measures

We take security seriously. Our website uses SSL encryption (that's the little padlock in your browser bar). Project files are stored on encrypted cloud servers with restricted access. Only team members who need access to specific information get it.

We regularly update our systems, use secure passwords, and train our team on data protection best practices. That said, no system is 100% bulletproof - if there's ever a breach that affects your data, we'll let you know promptly.

How Long We Keep Data

We keep information only as long as necessary:

• Inquiry info: If you reach out but don't proceed with a project, we'll keep your contact details for about a year in case you change your mind.
• Project files: Active and recent project information is kept for 7 years after completion (standard practice for architectural firms and required for professional liability purposes).
• Financial records: Kept for 7 years as required by Canadian tax law.
• Website analytics: Aggregated and anonymized after 26 months.

After these periods, we securely delete or anonymize the data. Physical documents are shredded, digital files are permanently erased.

We'll update this policy occasionally as our practices evolve or laws change. When we make significant changes, we'll post a notice on our website and update the "Last updated" date at the top.

If you're an active client, we'll also send you an email about major changes. It's worth checking back here once in a while if you're curious about our current practices.